Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. 08:54:04 Attack ad 'not racist', Starmer says I had an MOT, service and also had a new service plan set up. The salesman was a very pleasant & helpful young man. I changed my mind several times of which I wanted. Hi Dawn,Thank you very much for taking the time to leave us this positive review! I walked out after waiting 15 minutes - with not service. Amazing service professional and helpful team. Will be back when the rear tyres need replacing. Date of experience: 08 December 2022 The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. Im sure Ill be back to see him in a few years for my 4th one. I so appreciate it .. a very positive and reassuring experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. No complaints about the servicing, all done fine and speedily. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. There was just no enthusiasm from the staff at all. Would I recommend Stratstone, absolutely! Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. I was given a courtesy car which helped me greatly. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! A range of videos can also be found on the Stratstone YouTube channel. Brought a car!! stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Took just one week from first visit to home delivery. Occasionally we will send out newsletters promoting our offers and discounts. It meant we could put the car through its paces under conditions pertinent to us. Thank you for the smooth and efficient service and being able to fit me in on a day that was convenient for me as I was working in the area on the day. Here are 8 tips for writing great reviews. See how that goes. Friendly, helpful and knowledgeable staff as always. . Kept in contact throughout, collected car later that day and it had even had a wash, thank you! We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. For context, Elland Road, home of Leeds United, is located within walking distance. Even when things went a bit off course , he took ownership and made sure we got back on track, His manger Sam also was great with excellent customer service.i highly recommended this dealership thanks agin guys :) Tara Gahir, Trying to arrange a Service since Monday. Thanks again!Customer Services. They kept it overnight so they could listen to it cold start and fixed the problem that day. Best wishes, Customer Services. Lady very helpful on the phone. Hi,Thank you so much for taking the time to review your experience with us. Had BMWs for 25 years and the service just gets worse and worse. My car was in on 4th April for a recall. All you need to do is enter some basic details about your car, and then you can proceed with the sale at one of our retailers on a date that is convenient for you. Travelled to dealership to collect car and handover was seamless. Best wishes,Customer Services. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. | Stratstone is the UK's number one premium automotive retailer, selling and . Took just one week from first visit to home delivery. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Would 100% recommend this dealership. Gelderd Road, Leeds, West Yorkshire, LS12 6EG. Our Manufacturer News brings you the latest updates from the brands we work with, including new car launches and technology developments. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Hi Anna,Thank you very much for 5* review! I was dealt with by Ellie who was excellent and the whole process went smoothly. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Thank you for taking the time to leave us your rating!Customer Services. Its Thurdsday.Left several messages. Took just one week from first visit to home delivery. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Our family came to buy a used mini in the 12k range. Hi Anna,Thank you very much for 5* review! I can now add the Stratstone reputation executive team. Not one of them has been in contact. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. No one could find the fault except these guys. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Discover the new BYD ATTO 3 as we explore its features, design and practicality. Top service. Official MINI Retailer in Leeds. Find out how we combat fake reviews. Never ever in my life will I ever go with Mercedes again if I remember rightly when I was first looking to purchase a Mercedes I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how theyve got a good reputation I do not know Anyone want to buy a Mercedes? Verification can help ensure real people write reviews about real companies. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Companies can ask for reviews via automatic invitations. The perfect solution in keeping your MINI's paintwork and interior looking like new. Meet the team Monday! Just had the first service on a second hand car I bought last year from Strastone. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Best wishes,Customer Services. . Got to give a special mention to Rhiannon. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Although I've spent 16k more than I wanted we've got what we want. Anyone can write a Trustpilot review. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. I challenged this and have since just been ignored. Business Development Manager Stratstone BMW and MINI Leeds 4d Edited 48 hours to sell! Best wishes, Customer Services. Purchase a new MINI Electric and enjoy a complimentary Pod Point home charger or 750 towards your deposit. Best wishes, Customer Services. Top service. I so appreciate it .. a very positive and reassuring experience. Lady very helpful on the phone. Very knowledable reception staff took very good care of me. Harrogate BMW. The car was prepared perfectly so couldnt be happier. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. For context, Elland Road, home of Leeds United, is located within walking distance. Companies can ask for reviews via automatic invitations. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK Paul through discovering I owned an Abarth roadster manufactured a deal that enabled me to trade that in and get the more 30k dream machine. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. In addition to the above, we are able to offer vehicles through Contract Hire or the Motability Scheme, while our factory-trained technicians will be able to take . Do you agree with Stratstone - BMW Leeds's 4-star rating? . When I came back to pick my car up, the keys were handed to me, and that was it. Nothing was too much trouble for him & that made the transaction a pleasant experience. You can unsubscribe from this at any time. On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. The communication was great and consistent and has been the most straight forward car purchase I have had. What are the opening times for Stratstone Mini Leeds? Rang to book car in for emissions problem, fitted me in first thing next morning. Their address is Gelderd Motor Park, Leeds, LS12 6EG. Great communication. . Even though I was purchasing a second hand car they sorted out the scuffs on the alloys so well that they look like new. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. I would highly recommend this dealership if you are looking to buy a Mini. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Thanks again!Customer Services. You can unsubscribe from this at any time. Would 100% recommend this dealership. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds,. Discover our exclusive range of nearly-new, ex-demonstrator and delivery mileage MINI cars. After all, who does not love a MINI? In the Vehicles & Transportation category. 2023 Trustpilot, Inc. All rights reserved. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. They kept it overnight so they could listen to it cold start and fixed the problem that day. They kept it overnight so they could listen to it cold start and fixed the problem that day. No sales BS like usual dealers just honest upfront deal. Technician provide a very comprehensive report and video. Neither yesterday or today did anyone ring me back. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. Hi Mark,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Customer Services. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. We value your feedback and take pride in providing the best possible customer service! stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Exhaust was making a very strange noise. | Read 41-60 Reviews out of 378 . I was dealt with by Ellie who was excellent and the whole process went smoothly.
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