croydon council bin collection contact number

We have chased the service for the requested information and hope to be in a position to respond to your request soon. http://www.croydon.gov.uk/email-disclaimer, 2.5M This request has been closed to new correspondence. located in the, After over 3 months, I hope you can understand that this is not an I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. Where the Council has damaged the bin(s) during the collection of garden waste, please contact the Council as soon as possible to arrange repair/replacement. 6.4. 7.1. Find out how to start or renew a garden waste collection. 7.1. I have been chatting to the councillor Danielle about this so I know she is aware. Croydon CR0 1EA, -----Original Message----- Bin Serial Number 3.10. 10.4. Presentation. If you order an additional bin after your original subscription period begins, the subscription start date for the additional bin will be the same as that for the original. Once the Council has begun to provide you with a chargeable garden waste Service, the Council may cancel the contract by providing you with at least one months notice in writing. provided additional information in answer to the issues raised in your I requested a download of all Collections made from Bigbelly bins since they were installed, i.e. Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Croydon Borough Council, Slattery, Mary, If we decide a fee is payable, we will Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections on May 02, 2023 05:24. This service costs 71.02 for one year for one bin. Contact us if you think it should be reopened. The principles also apply to all those in other sectors delivering public services. For example SW1A 2AA. What will the 'new' Westfield deal really mean for Croydon? In your request for information dated 2 August 2021 you requested the (05798215). The council has announced that it is abandoning the requirement for residents to sign-up for its deeply flawed My Account system, which until this month it insisted that members of the public must use to report any missed bin collections by Veolia. 7.4. Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. The Contractor means an organisation that has a contract with the Council to provide the Services, (or some of part of them on the Councils behalf). Email [emailprotected] or call 01904 207 120 and one of our friendly, expert, and UK-based customer care team will be more than happy to help with your waste collection queries. Our waste collection teams are familiar with the town, the complex local regulations and the recycling facilities available. Internal Review of the Councils response to your request for information, For decades its been in an almost constant state of growth, and that process shows no sign of slowing following the introduction of the Croydon Vision 2020 urban planning initiative. and if anyexemptions apply to some or all of the information then we A page has been set up where residents can simply enter their post code,. 14.4. To: FOI <[Croydon Borough Council request email]> And for those without access to a computer or printer at home, Mayor Jason Perry makes the less-than-helpful suggestion of visiting one of the boroughs libraries, most of which he has closed for five days each week in order to save a few bob. Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. In the event that collection slots are missed, due to a change in address, the Council shall not make any refund of the fees, the Council will require time to process the amendment. And the boroughs new Mayor, in his unstinting effort to ensure that theres a quote from him on even the most rubbishy of council press releases, had this load of old garbage to say, We are making it easy for residents to get their bin calendars online this year. That would be the reality for all those without Broadband. Sent: 01 September 2021 10:33 The bin contents are contaminated, overflowing or overweight (over 25kg); Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. If you are not the intended recipient, an addressing or transmission error 9.1. Change). They care about not only their work but us as well. In your request for information dated 2 August 2021 you requested the your request as you believed that you had not been provided with the Bin and gone: after wasting millions on avoiding contact with the public, the council is finally adjusting its reporting system. Once we have collected your waste, our team will divide it into recyclable and non-recyclable. Any email received I understand my that legally my FOI request should have been fulfilled by 31st August, and is now late according to the law. Croydon, CR0 1EA Get a fast FREE quote for your waste 0800 211 83 90. Most Mondays they have the Department of work and Pensions Disability Employment Advisors on site from about 10.00. 7th Floor Zone C View as HTML, 156K following information: Please can you provide an output in Excel format of all collections made (LogOut/ This is included for free every time we collect any type of waste from your premises. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. NEW Help improve this site by It is intended solely for the addressee. 7.3. giving feedback ISO certification confirms a management system, manufacturing process, service, or documentation procedure meets the requirements for standardisation and quality assurance. This may exclude some flats or where access is difficult i.e. The They must declare and resolve any interests and relationships. Minimal = of a minimum amount, quantity, or degree. Lost property cannot be retrieved and will not be compensated. 11.3. Holders of public office should exhibit these principles in their own behaviour and treat others with respect. 6.11. Our lawyers and email address for service is [2][email address]. Scalding: dont you dare try to report a missed collection if youve been found guilty of any of these heinous crimes all part of the effort to get residents to pre-sort waste before it heads to the Beddington incinerator. Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. Some councils provide a home collection service for garden waste - there may be a small fee for green waste collection. The remaining roads are cleaned every four weeks. This includes all those who are elected or appointed to public office, nationally and locally, and all people appointed to work in the Civil Service, local government, the police, courts and probation services, non-departmental public bodies (NDPBs), and in the health, education, social and care services. If the bin(s) is/are contaminated with materials that are not accepted in the garden waste Service, it is your responsibility to remove the contamination before the next scheduled collection. have been taken to ensure that no viruses are present. Holders of public office should act solely in terms of the public interest. Our service offers more than just simple waste collection and disposal. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. The truth is the refuse workers turn up in all weathers and without fail, recycling waste goes one week, and non recyclable the next. 1.4 Accountability The subscription payment otherwise covers the cost of the Service. 10.7. We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. Croydon Council has admitted that it has been running a sub-standard public contact service for years. Should you have any difficulties with reading the spreadsheet kindly Yet to see any evidence of customer service at any level. Residents that already receive an assisted collection Service for waste and recycling collections will be eligible for an assisted collection for their garden waste. We're waiting for A Hooker to read a recent response and update the status. 6.3. Please use this web site address to view the council's e-mail disclaimer - mySociety (05798215). Are you the owner of any commercial copyright on this page? New customers Existing Customers If you are an existing customer and would like to raise an enquiry relating to your service, please follow this link. Please pass this on to the person who conducts Freedom of Information reviews. All those the following day who went in to raise a report to the Council may have been able to get the bins out in the hope that they had not missed them already. Bin Serial Number Find out how to start or renew a garden waste collection. Croydon has regularly been one of the best performing boroughs in London when it comes to recycling. For more tips, read our guide about how to reduce waste. Well get you up and running in no time. Download Internal Review of the Councils response to your request for information, In your request for Internal Review, you asked the Council to reconsider We will continue to send you reminders when it is time to renew your service. The fees (Fees) for the Services are set out on the Councils website and will be reviewed annually. services through our wholly owned subsidiary You cannot dispose of the following in your garden waste bin: These Terms and Conditions shall apply for the provision of Garden Waste Collection Services (the Services) by the London Borough of Croydon (the Council) to you (the Customer). Sadly having had to have an inordinate amount of contacts with the Council I could say this is my experience and be able to substantiate that with a wealth of evidence also. If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page. You must inform the Council via https://www.croydon.gov.uk/rubbish-and-recycling/bins/garden-waste/change-your-garden-waste-collection-address of any change in address to enable the Council to amend your collection details to your new address, as long as it is still within the London Borough of Croydon. Thank you for your patience and understanding. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. The cost will be the standard annual fee, regardless of the length of the remaining period. . ISO certification is provided by a third party in our case Alcumus ISOQAR, which providesUKAS accredited ISO certification. provide you with a response by8 December 2021. 7th Floor Zone C Taking out the rubbish: there will be no collection calendars delivered this year. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description Contact us for a quote 0800 211 83 90. Bins ordered will be delivered within 10 working days (Monday-Saturday). Croydon council bulky item collection service. decision. Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. The latest changes, announced last week, were put in train well before the May local elections, although that has not stopped Jason Perry, Croydons part-time Mayor, from trying to claim credit for the upgrade. Collections will commence on the next scheduled collection day following delivery of your bin. All garden waste should be placed loose inside the bin(s). Our address. located in the, After over 3 months, I hope you can understand that this is not an We can collect a wide range of waste types in various amounts from all sorts of businesses. So far I have only received a single response on 8th September stating that they will chase up the service for the data. To support independent local journalism in Croydon, please sign up today as a supporter. For more information on rubbish and recycling services, visit the council website, the council suggests. The council also offers a garden waste service for households that receive a regular individual collection, with collections taking place every two weeks. Contact us if you think it should be reopened. I can confirm that we are considering your concerns and we will aim to all of the information you have requested. The Council will not be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Councils employees, contractors, agents or otherwise) in connection with its provision of the Services or the performance of any of its other obligations under these Terms and Conditions or with the use by the Resident(s) of the Services supplied whether as a result of breach of contract, breach of statutory duty, tort (including negligence) or otherwise howsoever arising. Thank you for recycling! Once we have collected your waste, our team will divide it into recyclable and non-recyclable. We work with all our customers to ensure your waste is always collected on time when its suitable for you and the licensed waste carrier. Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias. One has to question their priorities when it comes to making cuts. We are responsible for emptying the bins of the 139,000 households in the borough and for street cleansing. Holders of public office must avoid placing themselves under any obligation to people or organisations that might try inappropriately to influence them in their work. You may get referred to the digital service where if you type in your address it gives you your collection day and what to put out. However, this is not the data that I have asked for. This administration shows little care for vulnerable people, be it in this matter or the callous decision to take away the jobs of people with learning difficulties at Cherry Orchard Garden Centre. Veolia has been known to fire employees after specific complaints. If you have specific questions about reducing a certain type of waste, find the relevant page in Your Waste. But with Christmas and the New Year falling at the weekend this year, bin collections in Croydon will not be affected by the usual changes. Presentation. (Whomever did the task on expelling Pelling has a lot to answer for, flickers across the mind). We don't know whether the most recent response to this request contains information or not if you are, Croydon Council, For example SW1A 2AA Find a postcode on Royal Mail's postcode finder What you need to know. Once garden waste has been collected from the household it is the property of the Council. We apologise for the delay in responding to your request. 14.1. There is lots more to do to get the IT to a reasonably poor standard from abysmal but they are working to improve things unlike the Improvement Board. However, this is not the data that I have asked for. Bernard Weatherill House us responding to your request. Established in 2008. They had changed the scheduled day without notice and only placed this on their website. Yours sincerely, I note that it is now 5 weeks later, and have not had any update to this request. the author immediately by replying to this email. You can only report a missed collection after 6pm on collection day and up to two days after your collection day. The council describes these as improvements. He is beginning to get laughs (the wrong sort) like the long running show (the right sort), and just like Frasier, claims credit from others activities. This doesnt extend to the company that employs them. 3.1. While the days of collections aren't changed by festive bank holidays this year, locals may still face . Please note you will not be refunded any of the amount paid at the time of your application. In this instance you will not be entitled to the Service, but will receive a refund. The eleven most recent culprits, prosecuted earlier this year, were forced to pay a total of 9,414 in fines and court fees. For an annual subscription, residents will be provided with 26 fortnightly collections of garden waste over a 12-month period. If you are not content with the outcome of the Internal Review, you have 2000andwe aim to senda response by30 August 2021, however due to the We provide commercial under theEnvironmental Information Regulations 2004. Find out moreabout them in our guide to waste transfer notes. Perry (catchphrase: Im listening) has meanwhile done nothing to extend the operating hours of his own office where the phones are answered just four hours of each working day or to increase the operating hours and call centre operators of the councils contact centre. Veolia, come (or dont come) when they choose anyway. Further to your email dated 10 November 2021, in which you requested an We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. Please use this web site address to view the council's e-mail disclaimer - Conditions apply so please contact . Croydon Borough Council, Download a zip file of all correspondence. Croydon is big, busy and constantly changing. The service includes 25 fortnightly collections a year, covering 50 weeks (there is a 2 week break over Christmas) Payment is by one annual Direct Debit payment per year. Download What about the many residents who are not online ? 11.2. For any questions and answers about wheelie bin weight limits, sizes, locks, and anything else read our bin FAQ guide. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. A page on the council website allows residents to enter their postcode and address to get a copy of the collection calendar for their street. Arrange waste collections in your location. the following: Thank you for your response to my FOI request from 2nd August, and the The council are therefore currently in breach of the Freedom of Information Act 2000. 8 Mint walk If it is any help to those who lost their jobs. The Council shall be free to sub-contract the provision of the Services (or any part thereof). The Service is not available for all households eligible for a kerbside household service. proceeding with your request. And how come he cant provide this while he circulates his monthly propaganda leaflet? Garden waste will be collected fortnightly on your allocated day (although this may change due to Public/Bank Holidays or exceptional circumstances). News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London.
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