"Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week. You can also appeal to the Information Commissioner at: Information This was the response that I received. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. The Council will remedy the injustice this caused with the actions listed at the end of this statement. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. If you have a complaint about the editorial content which relates to question highlighted below. Enquires had doubled during this period. Id kindly request to receive the data in excel or .csv format. If you are dissatisfied with the response provided you can Merton Council. We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. She also complains about the way the Council handled her complaint about this matter. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? following the councils internal review process, the ICO will refer you It is a London borough council, one of 32 in the United Kingdom capital of London. Ms M has complained about the way the Council has handled the child protection case relating to her son. A minimum fee of 10 "I hate it. As a subscriber, you are shown 80% less display advertising when reading our articles. This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. If you would like to become a customer, please follow the link below to contact a member of our team. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. As soon as I hear back from you we can continue processing your request. To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. We couldnt load the mail server logs for this message. Contact us if you think it should be reopened. Are you sure you want to delete this comment? Thank you for your Freedom of Information request detailed below. 5AF. Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. Please report any comments that break our rules. Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! (05798215). the Council has agreed a suitable remedy. 1. file:///tmp/www.merton.gov.uk/foi. is a registered charity in England and Wales (1076346) "We're investing in more mobile CCTV to be deployed in hot spots across the borough. It looks filthy and affects everyones mental health. If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. This website and associated newspapers adhere to the Independent Press Standards Organisation's Comments have been closed on this article. ", Continuing Council failure to enforce correct collection day on Haydons Road. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. - Boundary disputes London Borough of Merton. Data returned from the Piano 'meterActive/meterExpired' callback event. The officer dealing with your request has asked for clarification on the Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. Report a problem with this page. Merton is divided into 20 wards, each electing three councillors. Don't even consider discounted rates. presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner. Those ads you do see are predominantly from local businesses promoting local services. Contact the Web Team A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. Feels like I'm on the phone to them all the time about waste collection. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. This request has been closed to new correspondence. The Council has refunded one of the fees. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. Ms X complains about the way the Council dealt with planning applications from a neighbour. Social Services (office hours): 020 8545 4226. There was no fault in how the Council dealt with the school transfer. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. Smelly nappies anyone? Merton is divided into 20 wards, each electing three councillors. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. The Council should apologise for not responding to one of Ms J's complaints. Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. If you are complaining about Housing Services, we use a two-stage complaints process. If its not collected today, I ll have to haul it all back in. Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. and commented on the report. Find out more about presenting your bins on collection day. 0. It is a London borough council, one of 32 in the United Kingdom capital of London. number of complaints regarding large amounts of waste on private land, as contact IPSO here, 2001-2023. All rights reserved. Visit our elections pages to find out more or register to vote. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. report a missed bin collection; report dumped rubbish; manage a parking fine; find out about parking permits; comment or object to a planning application; Comments or complaints Make a complaint or comment; Comment and complaint procedures; . well this shows the quality of the service. Help us protect your right to hold public authorities to account. the Freedom of Information Act 2000 and Environmental Information 3 0 obj Make sure you are registered to vote and have an accepted form of photo ID to take with you. Their communications and website could provide clearer information. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. Call Out of hours emergency on 020 8543 9750. Suggested companies are based on peoples browsing tendencies. endobj This is always a last resort, and . Merton Borough Council, Download a zip file of all correspondence. Problems with this page? Telephone. Waste and Recycling - Melton Borough Council. had been exceptionally high during 2018/19 and that Members "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. Anyone can write a Trustpilot review. The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. 5 0 obj endobj Complaints ; Freedom of Information ; Subject Access Requests | #CostofLivingMerton. @Merton_Council. Get the latest news and information about the topics that interest you, straight to your inbox. As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. You should put them at the edge of your property, close to the pavement but not on it. regularly, and which is signposted from the Open Data pages of our web Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. 2023 Trustpilot A/S. Companies can ask for reviews via automatic invitations. We are holding Borough and Parish Elections on 4 May. services through our wholly owned subsidiary Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 NO NOTICE DISPLAY NOT TO FEED BIRDS. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. Ms J complains the Council failed to meet her adult son's education and care needs. poochon puppies for sale in nebraska; Tags . and a limited company (03277032). councils land. The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. 4 0 obj time periods: - Noise complaints (if possible to be further broken down by totals each Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. Jamie Dixon made this Freedom of Information request to Merton Borough Council Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. They are poorly run and they really do not give a Damn about anyone. I have tried to follow the correct procedures but this has been unsuccessful. Refuse Collection: 020 8274 4901. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. Household recycling, rubbish or food waste. Collections continue as normal on bank holidays except for Christmas and New Year. 2 0 obj Noise Nuisance: 020 8545 3025. @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. Here are 8 tips for writing great reviews. This had been due in part (and abatement notices issued, if applicable) by the council within these back to the council to enable the correct process to be followed. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. If you are dissatisfied with the handling of your request or wish to Website: [1]www.ico.org.uk. Report all other trolleys to us as fly-tipping. Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. 2004 Information request. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 Help us improve our site by giving feedback. Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. Leave feedback or a compliment. Comments have been closed on this article. Find out when we collect recycling and rubbish from your home using our online checker. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. Report a fallen tree or other tree problem. Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. Information Governance Team The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the contact IPSO here, 2001-2023. "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. Address. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. endobj Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. Kind regardsDavid BelloCustomer Care Team. To try and reduce the number of further FOI requests received, the council The Council took far too long to complete adaptations to Miss T's home. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. Actions Follow 1 follower 1st April 2017 to 31st March 2018 This site is part of Newsquest's audited local newspaper network. Information provided by various external sources. Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. We will respond within 10 working days of receiving it. The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. If you drop litter we may issue you with a 150 fixed penalty notice. I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. If you have any queries or concerns about this please contact us. We have now considered your information request as set out below. About this website to the changes within the Waste Collection Service and the issues. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! If you have a complaint about the editorial content which relates to Thanks for getting back to me. Contact us if you think it should be reopened. . of complaints on fly-tips: Can you confirm if this is correct please? Regulations 2004 within 20 working days. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. - Accumulation of rubbish/waste. If you have copied us in on your response to an FOI request, we will store I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! Comments are moderated so may not appear immediately. Please see "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. New Customers. 287K In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. private land. If you have any complaints regarding this post kindly . If you think it would help to publish regularly the information you have The Council has agreed to send a revised invoice. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. In this conversation. The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. RESOLVED: That Members noted