Yes I received my new box and it all seems to be working fine. p.s. It took 2 full resets before the box started working again. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). Make sure you keep the box in standby. From My Account you can also check your connection and test your line for any issues in the Service Centre. My husband . 14-12-2020 It just seems to get stuck on the YouView loading screen forever. Hi, im hoping someone can help me please. Hi, thanks for your reply. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. Internet/USB Recovery, delete recordings. Hi, no I don't have a subscription. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. Within three seconds press and hold the power button on the front of the box and hold both buttons. 04-04-2020 on Thanks for posting back with what seems a positive result. 06-05-2019 Registered in England. on Press and hold the reset button on the right-hand side of the box. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. We can't get past the message Freeview Loading. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If this does not do the trick, then your device may be due for a software update. By continuing to browse, you are agreeing to our use of cookies. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. 17h30. / 3.3.168: Complete: BT: You can print a freepost label to eturn the box if you wish. It is a bt youview box. 05-07-2022 Turn the power on using the switch found on the back of yourbox. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. BT TV. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. 11:35 AM, on Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Select Update Software. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. 17h16 I have had a retail Youview box almost two years now and have had very little problems with it. Hello. We have a tv contract with bt. Your account is set up as TV store only and a TV account should be set up as multicast. Instructions for doing this can be found here: Mine has just started doing the same thing. I believe there is a maintenance mode which you can get into, which may give you more recovery options. 04-04-2020 The factory reset keeping recordings worked! My box has a repeat problem. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on I am now trying a full factory reset. T1000 boxes have a reputation for premature hardware failure. All rights reserved. - edited on Model number 91-00438. on It is described at. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Hi@SiGreenwood thanks for sending over your details. on 01:04 PM, on We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. All rights reserved. on Have you upgraded recently ? 02:48 PM, on You may be able to change the hard disk inside. Very happy. To check for a software update, follow the steps below: Press the YouView button, select settings . YouView TV Ltd 2023. This will keep your recordings but you do need an internet connection for it to work. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM In the latter two cases, a message on-screen literally says sorry, selected option failed. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. 17h17. on The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. 01-05-2019 25-04-2019 Yes everything seems to be working correctly. 10h41, on 12-04-2020 please let us know how you get on with a4K recording. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Sadly factory reset stopped at set up broadband connection. It is strange because the catch up players work fine. Visit our full contacts page here. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. I'm really glad to hear you've received the new box and all appears to be well. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). Thanks in advance for any help you can give, on Not sure what box model you have? Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. I'm happy the new box is working well. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. You do not have permission to remove this product association. Glad our loyalty colleagues were able to help. Cheers . 11:52 AM. Factory reset, keep recordings. (Yes, I have pressed the 'Me Too' button.) Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. Update: Looking at some of the advice on this site, I have tried some of the reset options. Sign in or register to get started. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. The broadband blue light isnt coming on either. OpenReach engineers to the house. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. Follow these steps: Turn the power on using the switch found on the back of your box. Leon, did you use the delete recordings option or keep them? (Yes, I have pressed the 'Me Too' button.) there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. I'm with PlusNet fibre using a TalkTalk box. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? OpenReach engineers to the house. The different options available are displayed below. For help with your TalkTalk TV box, channels and apps. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. If so have you had a chance to test it yet and with large recording on in 4K? I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. Hope you're keeping well in these strange times! I've seen a packageremoved when a fibre upgrade has been done. With regards to the non loading, this is normally a sign of a catastrophic failure. on We know how important recordings are so we do offer options to keep your recordings. There are various different levels of reset modes 2 (factory reset keeping recordings) . Thankfully most of the programmes were also recorded on my freeview play box. Go to the Information & Reset sub-menu. Release both buttons a few seconds after the BT logo appears on the TV screen. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. 03:34 PM, on I then get stuck at the Loading page and nothing else happens no matter how long I leave it. All rights reserved. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . If you give our Loyalty Teams a call on03451720046 they can add the required product for you. Humax have a reputation for being the best Freeview / Youview boxes around. I've sent you a Private message explaining how you can contact the forum moderation team. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? 01-05-2019 I take it you arent on a YouView contract with Plusnet, or you would have their box? The Ethernet cable is securely connected to the Ethernet port. YouView TV Ltd 2023. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. 14-12-2020 Sorry you are experiencing a problem with BTTV. Thanks. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. 14-12-2020 Worked fine until last night. I'm really glad to hear you've received the new box and all appears to be well. - edited So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Any advice would be appreciated. 04-04-2020 It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. on I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. 06-05-2019 Hi, my youview box is stuck on the loading page. To have two die on you like this sounds like very bad luck. Remember all of your recordings and personal data will be deleted. The hard drive sounds like its trying to do something but nothing happens. Post back and let me know. 17h06. 14-12-2020 . 14-12-2020 (As fine as they ever do on my poor internet connection lol). Read our cookie policy. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. We have a tv contract with bt. This can be causes by it being knocked while it was turned on. If it does then you have the original Humax DTR-T1000. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. Thanks, are you saying that you think the hard disk has died then? A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The box light will turn blue, Press the button on the top of the box. Thanks for your time and help. on The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. on It looks like you're new here. I've tried all the options on Matainence Mode and get an error all the time. 15-12-2020 It is a bt youview box. Unplug and reconnect power to yourbox. Give it a couple minutes to get itself ready and then it should load as usual. The broadband still keeps dropping. I think that hardware failure is a possibility. 05-07-2022 Humax say that the failure rate is within industry norms, but they would, wouldn't they. A YouView Box FAQ. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . I bought the box a few years ago to record and access freeview channels. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Many thanks. 04:00 PM. My YouView box no longer starts up. I've got a load of recordings I can't access. This site uses cookies. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. p.s. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? 20h56. 14-12-2020 By continuing to browse, you are agreeing to our use of cookies. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. You would be indeed wise to get your money back. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. 16h55. on At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. However, this time, that remedy does not seem to work. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. If you want to continue, just enter the numbers shown on the screen . If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Are you currently in a TV contract with BT ? 04-04-2020 You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. With regards to the non loading, this is normally a sign of a catastrophic failure. Hi John. Mine has just started doing the same thing. 04-04-2020 Sign in or register to get started. 17h07. We use cookies on our website. Release the down button and press the power button to say yes. Youll be greeted with a friendly Hello telling you that your box has restarted. They are known for gradually dying like this. 02:18 PM. More info. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. David Youview box used to work, no problem with other gadgets. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. 10h40. . Me too, on my DTR1010. on Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. The YV persistently tells me it can't connect to the internet. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) If not then I'll go for the full factory reset deleting recordings. Re: YouView+ UHD box stuck loading and needs full factory reset. Switch power off by removing the power cable. 9h42. 04-04-2020 on Thats not meant to happen. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Until I saw this thread, I was blaming that for this symptom. 05-07-2022 Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. We haven't changed anything. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Ive made quite a few recordings, although none in 4K yet, all with no problems. The aerial cable is securely connected to the Aerial In/Antenna In port. 16h45. 11h53, on on If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. The third one might be fine. 04-04-2020 It just seems to get stuck on the YouView loading screen forever. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. Thanks. 12:11 PM. 17h00. The guide works fine, as do the catch up players. All rights reserved. 01:40 PM. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. 14-12-2020 Once you have had a chance to test it out post back and let me know how you are getting on. 14-12-2020 I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. You view box stuck on loading page. My YouView box no longer starts up. Need help with these connections? Then find your instructions below. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . You'll now see a warning screen. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Until I saw this thread, I was blaming that for this symptom. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. If youd like to join in, please sign in or register. on As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Internet/USB Recovery, keep recordings. 9h11. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? You can restore your box back to its factory settings, letting you start again from a clean slate. There was a factory reset, but keep recordings option, but this failed. It looks like you're new here. You can print a freepost label to eturn the box if you wish. However, this time, that remedy does not seem to work. The new box should be with you on Monday. Already know your box model? When I powered it back on, it seemed to work again. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Myview recordings and scheduled does the same. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. 12h01. IThanks for that, I'm surprised it lasted less than a year. Access from your Country was disabled by the administrator. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. Which youview box model is it ? Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints.
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