There are missing descriptions, or just plan wrong information. I no longer believe I will ever get the replacement. replacement decisions are at the sole discretion of Horizon. Share. Regulations published by the U.S. Department of Transportations Pipeline and Hazardous Materials Safety Administration (PHMSA) may be found online at: http://hazmat.dot.gov. All charges for service parts, labor, shipping, and other fees are your responsibility. The action you just performed triggered the security solution. When I contacted customer service, the agent named Wes refused to send the part stating I got the model at such a good price I should just go ahead an order it. Horizon Hobby Duet Motor problems: stardust818504: Foamies (Kits) 1: Jan 21, 2016 10:31 AM: Discussion: My first flight with my first plane: Hobby Horizon F4U Corsair S: kingneptune117: Beginner Training Area (Aircraft-Electric) 14: Apr 06, 2015 03:31 PM: Discussion: Problem with Horizon Hobbies and Spektrum 6xi: taekwondo: Electric Plane Talk . The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice. AXI03009. Stay away at ALL costs. Horizon Hobby has an overall rating of 3.6 out of 5, based on over 86 reviews left anonymously by employees. Add to Wishlist. Took 3 hours. Have not gotten to speak to a human yet. Ordered on a Saturday (I am aware this is not a business day) I was assuming it would ship out Monday but no it is currently Tuesday still no shipment. 2.8 Days. If you have any questions, please call us at 877-504-0233 or Email Product Support at productsupport@horizonhobby.com. From our world-class innovative products and customer experience, our commitment to the customer is at the heart of everything we do. All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. For chat, and this really goes for most website chat systems, if you prefer to not go through the self help options simply type 'agent . Horizon will not repair any products purchased outside of
You can email the site owner to let them know you were blocked. Engine Service. 63% of employees would recommend working at Horizon Hobby to a friend and 45% have a positive outlook for the business. I was ordering some parts yesterday evening and completed my purchase. Free Shipping On Orders Over $99 Learn More. Click to reveal I'm being generous with a 2 star. I tried a couple of times over a few weeks to see if the link was active and no good. Horizon Hobby representative will contact you for payment. A week later its still not showing anywere and they are not responding to phone calls, emailes or via their contact us page. While Horizonhobby.com does not offer live chat, they do have a phone number. Horizon Hobby reviews first appeared on Complaints Board on Jul 6, 2011.
I contacted them when it return was on the way and they changed the story. All i got from them was a 'no' reply that they hadn't sold that particular model for thirty years without any other data for a similar same sized model. To reach Spektrum customer service, please use the form below. If you live outside
We also ensure all reviews are published without moderation. First Name. Location & Hours. Horizon Hobby has some good news for those of you that work. E-Mail. Upon receipt of confirmation, print the confirmation page and ship it, along with your product, to the Horizon Hobby, LLC Service Center (see address above). What a shame as the products are good. previous years. All items should be packed to assure no damage is incurred during
Companies can ask for reviews via automatic invitations. Subject. product sent to Horizon Hobby. for the online service request below. All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour.
$19.99. In this day and age. If a charge is associated with your service, a Horizon Hobby representative will contact you for payment. Not another penny will go to Horizon Hobbies. The turnaround time provided is an estimate based on the incoming repair volume and is subject to . They call back in an hour or so, the calls take less than 5 mins. print the service repair form and ship it, along with your product, to
Save. Its all true about their non existence customer support. . By submitting this service request form, you are agreeing to the Horizon Hobby, LLC Service Terms and Conditions. Horizon is not responsible for items lost or damaged in transit. This is a secure Web site. Horizon will hold non-compliant Product for a period of 60 days from notification, after which it will be discarded. Any kit or engine powered by flammable gas or nitro fuel must be thoroughly emptied and purged. Service Center will email you with the details of the status of your
Is this your company? Ordered an item from their branch in Switzerland trough Horizonhobby.ch. It's all virtual assistant. Axial SCX24 2019 Jeep Wrangler JLU CRC 1/24 4WD RTR Scale Mini Crawler w/2.4GHz (4) 4 product ratings - Axial SCX24 2019 Jeep Wrangler JLU CRC 1/24 4WD RTR Scale Mini Crawler w/2.4GHz. after which it will be discarded. The battery was defective and lasted only 2 minsSubmitted multiple emails asking to replace battery if they will not accept return--> no response to my emailsPoor customer service. More. Spring Cleaning Sale! Abel R. Carmichael, CA. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am looking into cancelling via paypal and ordering something else. Not a single problem with their customer service. associated with the service and shipment of products. I have bought from them all over the last 40 years and can honestly say, "as of now", Horizon is a 5 star suppler. Find a Hobby Shop | Contact Us | Order Status.
Anyone can write a Trustpilot review. Wow. Then about 5 years ago, they started a slow decline. The Apprentice S 2 is equipped with Horizon Hobby's exclusive and innovative SAFE technology, making it possible for almost anyone to learn to fly successfully. All items should be packed to assure no damage is incurred during shipping. Still get good parts from them . The Knowledge Base contains articles created by Product Support staff and the programmers who have resolved issues for our customers. Any equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S. Department of Transportations Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur. Bottom line is that neither Horizon Hobby nor ReadyMadeRC is a customer . Therefore,
The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice. Horizon Hobby, LLC Service Center
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The customer is responsible for all brokerage fees, duties, and taxes
They now seem to spend their entire budget on marketing; I get emails almost daily on new products and trade shows. I spent a couple hours on the phone and trying to figure out what was wrong but it didn't ever solve the problem. 6245 Metropolitan Blvd E. Montreal ,QC H1X1P7. Date of experience: August 18, 2022. Write a review. Horizon Hobby is a privately owned company that is known throughout the hobby industry for its exceptional focus of innovation and service. Nano S3 RTF with AS3X and SAFE. RMA# (this is the number we give you) 424 Otterson Drive. Good customer service can cover or make up for some pretty serious mistakes elsewhere in the business. After contacting customer support, Wayne shipped out a replacement part within days. If you have any questions, please contact
To expedite the service of your product, please follow the directions for the online service request below. Your IP: Decarie Ste 100. Really bad customer support. All charges for service parts, labor, shipping and other fees are your responsibility. service request will allow you to check on the status of your product
Brand. Our employees drive the RC community. Free Shipping On Orders Over $99 Learn More, Shop Local
They supply a lot of hobby stores so you're going to get bad hardware if your hobby store useses them for parts as mine does, This company is the worst. Please see below for a complete list
You can't even send this product back cause they won't authorize it to be returned. It goes against our guidelines to offer incentives for reviews. 36 reviews of Horizon Hobby "Had their qx350 for exactly 1 week before the motherboard shorted out. Emailing back and forth much faster with talking to somebody. Brand new outcast exb 6s and the MF drives in circles. A really bad wing mount design and front bumper. Horizon will not
information, please refer to your product manual or the product pages
Contact Us. Horizon is not responsible for any loss of data or information associated with service. We were told we had to contact the company horizon so I did they proceeded to tell me under their warranty guidelines, they would not send me new batteries. The My Spektrum site is dedicated to product registration, firmware updates, and downloads for your Spektrum products. Add to Wishlist. Sie werden nun auf die deutsche Website von EU Horizon Hobby weitergeleitet. Now it's non-existent. The online service request will allow you to check on the status of your product through the use of a unique service request number. I'm not really sure how they get away with this lack of customer service in today's marketplace..I do, of course, they have little competition to have to worry about, that's why they can afford to be so unaccommodating. We take our purpose of inspiring dreams and building memories seriously. Be the first to know about new arrivals, sales, and other exclusive offers from Horizon Hobby. So I understand breaking due to neglect but not to use as intended and even stated. All charges for service parts, labor, shipping, and other fees are your responsibility. This rating has been stable over the past 12 months. Hands Down the worse customer service I ever received. 2 photos. Get the latest business insights from Dun & Bradstreet. Will never buy another RC from this company again. Verification can help ensure real people write reviews about real companies. Cloudflare Ray ID: 7c0d89186d0a335a There's no repair for the plastic piece , unimaginable, a snap together plane ,with plastic pins and no repair . Customer service. *Turnaround time is initiated when the product is checked in by Horizon Hobby. shipping. Horizon, use be the best in the business! Worst customer service, they do not stand behind their warranty unless every box is checked. Then . Add photo. Pro tips & talking points. $239.99 $399.99. Auto Services . The engine, gas tank, and fuel lines must be free of any gas and/or gas residue. (514)744-8280. All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. I wish I had read these reviews before ordering a Timber x Night Flyer from them. Add to Cart. |
The online service request will allow you to check on the status of your product through the use of a unique service request number. Theres no repair for the plastic piece , unimaginable, a snap together plane ,with plastic pins and no repair. Useful. $28.12 shipping. Add to Cart. Horrible customer service! Battery lasts 2 minutesAsked to return item next day after a single day use--> no return policy.
Get ready to enjoy your one-of-a-kind custom RC car creation as we build it for you! Warranty service or replacement decisions are at the sole discretion of Horizon. Since opening our doors in 1985, Horizon Hobby, LLC has become the undisputed leader in radio control products and accessories. RC Club, 2904 Research Road
I spent 500 bucks and cant use my stuff. Website. Complete the Horizon Hobby online service request form and include it with your product when you send it in to our Service Center. I waited on hold for over 2 hrs to speak to someone about a battery issue. I've broken 2 front bumper supports, lower rear swing arm, servo stripped, and esc motor mounts broke off. of the US that are cleared for service, the Customer is responsible for
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