All Rights Reserved. This comment was posted by a verified customer. Chat. Thank you so much for your feedback! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FansEdge, FansEdge earns 51% level of Trustworthiness. Caso continue recebendo esta mensagem, For further assistance, please email in at customerfirst@fansedge.com. Live Chat. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FansEdge. We truly value your business, and we look forward to the opportunity to serve you again soon. Hello Mike, Thank you for taking time out of your busy day to provide us with positive feedback. We apologize again for the inconvenience and hope to hear from you soon. That was two weeks ago and I still have not received. Very disappointed and I'm not sure what to expect in the end. All they could tell me was to deal with it myself and make a claim though USPS shipping service. Very nice. I am very sorry about the long delay in responding. I'm so fed up with this company. We would love a chance to make this right. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. don't play with my damn money! Hello Marsha. I don't normally spend 29.95 on shipping but it was my grandson's birthday coming up right away. When checking out make sure on the final page that you select standard ground 3-7 business days. We are so happy to hear that you had a great experience with us. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. It's the cyber Monday deal, 30% off. They did not explain anything and I'm not sure what even happened. Average hourly pay for FansEdge Account Manager: $18. For tailgating, watch parties, game time, or heading to class, you'll find clothing and accessories sporting . Worst.Company. This refund will reflect back to the original form of payment within 2-7 business days. The action you just performed triggered the security solution. Service 114. What is the average salary of FansEdge Customer Service Representative? I called the Customer Service number and was put on hold for 45 minutes. We have processed a refund for this inconvenience. We would love a chance to make this right. FansEdge VS Total Gym VS Warrior Custom Golf Pros and Cons . I contacted FansEdge right away and they asked me to send pictures. Please feel free to reach out to us if we can help you further in any way. Please provide your order number for any further assistance. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. I was unsure if you still needed help with your question. This website is a waste of time. What upset me so much off is that they charged me $9.99 for a return! I ordered $500+ worth of goods from Fans Edge. North Reading, Mass 01864 Stay updated on sales, new items and more. Is this your company? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Thank you so much for taking time to leave your feedback! I am truly sorry for your experience. I understand this is a frustrating situation and I would love the opportunity to resolve this issue. I called the number provided and asked a young lady to assist me. It's been 2 weeks since my order. I have no way of returning the products so I asked to speak to the Supervisor. This company responds to reviews on average within 14 days. That meant they lied to me when we were talking for the first time. Furthermore, as the company has previously been accused of delivering fraudulent products, it is unreliable. FansEdge promo codes were updated on April 2023. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. Sounds like they run out of a mall! Wir entschuldigen uns fr die Umstnde. We apologize again for the inconvenience and hope to hear from you soon. THANKS MATTHEW FOR TAKING CARE OF THIS ISSUE ASAP! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our number one concern is customer status faction. Read the FINE PRINT re: "items that ship directly from manufacturers warehouse". For further assistance, please respond to my email. The action you just performed triggered the security solution. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. And BTW, FandEdge is the same company as Fanatics, where you will also have return issues. Thank you for your feedback, Maribell. We are sorry you had to go through this. Fanatics, 2022. per informarci del problema. And don't try and say that there was an option. Sincerely, Ryan. I visited their website and followed directions for returns. We are sorry for the inconvenience. was posted on Sep 4, 2019. Visit our online store to shop for all your fan gear sports merchandise and sports apparel needs. I ordered an item and spent over $90.00. Hey Cindy, I do apologize for the inconvenience this has caused. message, please email Get Code. I ordered jersey from them, but after 3 days it turned out that the seller cancelled my order. NHL and the NHL Shield are registered trademarks of the National Hockey League. We apologize for the shipping delay of your order. Placed an order on 11/07/2022. Thank you! Our shipping facilities are in Jacksonville, Florida, Las Vegas, Nevada, and Frazeysburg, Ohio, and we ship the vast majority of our orders there. Hey Melissa, We are truly sorry to hear about your experience with us and we would love a chance to make this right. Find the Largest Selection of Licensed Sports Apparel and Fan Gear Merchandise including NFL Shop, NFL Apparel, MLB Shop, MLB Apparel, NBA Store Jerseys, NHL Apparel, NCAA Merchandise along with a huge selection of NHL, MLB, NBA, and Player NFL Jerseys. Thank you for taking the time to leave this review! Verification can help ensure real people write reviews about real companies. J, we are terribly sorry to hear that we have dropped the ball. Looking for additional ways to Contact Us? This can provide reassurance to potential customers seeking quality products or services. Please help us protect Glassdoor by verifying that you're a Wenn So I was worried and called them. I look forward to making it a better experience for you when you reach out. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Overall customer service. Customers can shop by league. I have been advised to 'just wait'. The latest review shipping service is misleading! Send us a Tweet and we'll be Customer Service was of no help. I am overall please with FansEdge and the way customer service managed to answer my phone right away. My shipment was supposed to arrive December 14, 2022. Their "live chat" only comes back as nobody available and after being on hold for almost an hour, still no return information! I bought all 4 Jays Forever collectables (2017) from the site when they had a 30% off promo which could be combined with free shipping to Canada. Would give negative stars if I could. And even the robotic chat line doesnt work. All I did was open the package, slipped it on/off, and initiated a return when I saw it didn't fit. Please continue to reach out to Customerfirst@Fanatics.com if there is anything else we can do to assist. Thank you Matthew! There is ZERO communication from the site to clarify the situation, and anytime I try to go through the chat feature on the website, it tells me that it is currently unavailable but their associates will be back shortly. How many stars would you give Fansedge? Kynetic LLC is the parent company of Fanatics, an online retailer of licensed sports products. I will never buy from fanedge again. Thank you I contacted customer service that said the next business day shipping wasn't available even though the website was marketing it and I offered to send a screenshot. 5. But my card said the money was taken. Tried to order a Jersey for my girlfriend for the holidays. Right. The fanatics warehouse is located in many places across the globe. They won't even respond to allow me to cancel my order and get my money back! Value 90. Jason,We apologize that the incorrect item was originally shipped and were so glad to hear that Cristin was able to provide you with kind of experience, seeing the package all the way through to you! Thanks, Tina. Not knowing if my order went through, I tried two more times. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Sincerely, Karmen. They are always quick to respond to my inquiries and they are always willing to help me find the right product for my needs. Disculpa It is crucial to research the seller and the authenticity of the items before making a purchase. Great costumer service! However, the second package has already been shipped. Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. Thank you so much for your feedback! para informarnos de que tienes problemas. Contacting FansEdge.com - by phone or otherwise. Place the order with expedited shipping and then the day the delivery is supposed to arrive I received an email saying something with my order went wrong. Thank you, Maribell. BEWARE Return Policy and NO (reachable) LIVE CUSTOMER SERVICE, Tricked into paying shipping even though the code said free ship, Poor customer service and poor quality of apparel. Oh no, Anthony. Sincerely, Karmen, I placed an order and was billed right away. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We're on Twitter! 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Do Not Sell or Share My Personal Information, CA Supply Chains Act/UK Modern Slavery Act, Shopping Internationally? Return Policy is DECEPTIVE. All Rights Reserved. I shopped at FandEdge this past Christmas because of their advertised 365 day return policy. Look elsewhere for decent quality. We apologize for any inconvenience regarding your order. We will be more than happy to assist you and make this right for you! After I purchased it, my email login doesn't work. NHL and NHL team marks are the property of the NHL and its teams. Seen they were out of Florida. Please send us an email at customerfirst@fansedge.com. Very thin material, extremely wrinkled and came with shirt folded in manner where number stuck together and one you unfolded it it tore the graphic. Don't waste your time ordering through Fanedge.com you won't get your order and they'll send you a ton of junk emails. Sincerely, Julian. Hello Katha, Share your photos and videos with others to prove the truth of your words. You should avoid using Fanatics Edge Shop. This complaint was posted by a verified customer. Customer service, business days, and day shipping issues are some of the most common complaints made by FansEdge users. Was supposed to arrive today at 9 pm, but never received it. It was then delivered to a USPS pickup site where its now sitting, probably lost. Excellent customer service provided to me by Matthew! Ordered on Monday shipment received Thursday and Friday. What happened to my shipment? Use any of the options below to contact Customer Service! It is well-staffed and has state-of-the-art equipment to ensure that orders are processed and shipped quickly and efficiently. We are happy to hear that Ryan was able to resolve your issue at hand. If your expectations are not exceeded and if you don't look forward to coming back, then we haven't done our job! Do not use! does anyone know if fansedge has made any changes to offer better delivery and customer service? Thank you, Erika. Follow the instructions on our Returns Portal to complete your refund. You can email the site owner to let them know you were blocked. Just rude "service" where they don't care about customer care at all, even when the fault is at their end, and all I wanted was to give them hundreds of dollars. Here's how to contact Customer Service! Contacting Fan Services. I made a mistake on the shipping cost and bought the wrong size shirt. FansEdge ranks 207th among Jersey sites. Love it! Wilson is committed to . excuses voor het ongemak. 2023 Trustpilot, Inc. All rights reserved. Big minus! Onze I have sent 5 emails and not once have they contacted me back. If you have any additional questions you are able to reach us directly at customerfirst@fanatics.com. No-one could even help me. When I finally got in contact with someone from FansEdge I was told that there was nothing they could do and suggested me to keep the hoodie. Hello Mary, thank you for your feedback! Sincerely, David, This company is the slowest at shipping items. I am going to pass the word to everyone I know who shops on this site to boycott it. Hello. We truly value your business and we look forward to the opportunity to serve you again soon. Sam,We love going above and beyond for our fans and pride ourselves on being there to assist with any issues you might have. We would love a chance to make this right. Unfortunately, tucked away as you scroll down on the site is the message that items shipping "directly from the manufacturer's warehouse" are only returnable for 30 days, with no after Christmas return policy. Then it made sense because they are slow slow slow. I apologize that you have not received your package. FansEdge is a leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans. We are working diligently to have the package processed and shipped. If you continue to see this They offered only 30% money back. Said it would take 10 days to be delivered. I bought a hoodie from FansEdge and I was very disappointed because the one I received was wrong color. You can email the site owner to let them know you were blocked. Very disillusioned with their brand after this experience. They're supposedly having someone from the back room call me within 24 hours but I have absolutely no faith in that happening. You can find contact details for FansEdge above. I ordered an item from them weeks ago that was supposed to be delivered 8 days ago. 3 Greenbriar Drive Apt 305 Ive gone to PayPal and hope to dispute this charge since I never received the merchandise and was charged for the item, Hello Sharon. But I didnt receive anything. Returns 77. We also ensure all reviews are published without moderation. Cristin helped me out getting the right product shipped to my home after the wrong product showed up twice. Can I please have you private message me with the order number or email address? After youve finished the return steps on the screen, you can choose the return method you want and download the returns label. I don't think i should have to pay $9 to return a shirt that is smaller than advertised. We are truly sorry for the experience received. Fansedge Customer Service Phone Number (855) 438-0678 . The location of this warehouse has been a mystery to many customers, but a recent article has revealed its location. Bad service. Please contact us with your order number so we may better assist. Her name was Angelina who was very rude to me and hung up on me. This companys product is not genuine, and it is not licensed by any of the major sports leagues or player associations. . sure to answer any of your service questions! This location was chosen because it is centrally located in the United States, which allows for efficient shipping to anywhere in the country. Called right away and they refused to help. Asked for refund or replacement and they stated policy won't allow them to do either but they would give me coupon for 50% off next purchase. Sincerely, David. Fanatics Edge Shop, the company behind this fraudulent website, does not exist. They would not cancel the two orders I made in error. Sells items they do not have. I order a jersey which wasn't on sale, but they were offering free upgrade to next business day shipping. We are truly sorry to hear about your experience with us. It is now 11/15/2022 & all I get on tracking is that it has shipped. Please post your comments about this company. and we'll be sure to answer any of your service questions! Natalie called me to share about a few orders I made with Fanatics where an accidental "double order" was made by the system. pour nous faire part du problme. Please send your order number and details to us at customerfirst@fanatics.com, from there we can review your order and send a replacement at no cost if able to. Never received a confirmation email or tracking number. Clickhere for more! This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction. Threw it away and canceled my account. Upon review, at the time of check out next business day was selected and coupon code did not include free shipping. I was shocked a little. Twitter. Same items. Not to mention their discounts. That's very misleading and unacceptable to spend almost 30 bucks for shipment to delayed for that long. They offer a wide selection of products from all major professional sports leagues including the NFL, MLB, NBA, NHL, NASCAR, and more. Hello Jordyn, vid: d467ac70-e7e3-11ed-8c80-e168d9d7746d, Do Not Sell or Share My Personal Information, CA Supply Chains Act/UK Modern Slavery Act. Customer service advised there was nothing they could do about it because it already shipped.
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